If you still experience issues with your smartphone apps after attempting these troubleshooting techniques, please take your phone to a local Metro store or call customer service at 1-888-8metro8 (1-88) for additional help.
Check in your phone settings that there is storage available to download and run apps: Some phones allow you to use an external microSD card to increase storage.Verify you are in the Metro by T-Mobile coverage area using our Coverage Map which does include Mexico.If you have an account with one of these digital app stores but are still having issues downloading apps, try these troubleshooting tips to resolve the issue: You’re able to download and add smartphone apps using the Google Play store, the Microsoft App Store, and the Apple App Store, depending on your phone’s operating system. If these troubleshooting attempts do not solve your problem regarding slow data, take your phone into your local Metro by T-Mobile store or call customer service at 1-888-8metro8 (1-88) for additional help. Check your phone settings to ensure the Network Mode is set to LTE/WCDMA/GSM.Turn your phone off and back on again to power cycle the device.Verify you are in the Metro by T-Mobile coverage area using our Coverage Map.If your data meter shows you have remaining high-speed data, you can also try to:
You can buy Data Top-Up or upgrade your plan by visiting your local Metro by T-Mobile store or by calling customer service at 1-888-8metro8 (1-88). You should also consider upgrading your plan to include a larger allotment of high-speed data. You can make a one-time purchase of Data Top-Up to add 1GB of high-speed data to your current payment cycle. If you’ve gone over your allotted amount, your phone still has unlimited data but it will run a little slower. This should tell you how much of your allotted high-speed data you’ve used for the current payment cycle. If your data seems to be running slow, there are a number of ways you can learn more about or fix this issue.įirst you will want to check your data usage in the myMetro application or online in My Account. To upgrade head into your local Metro by T-Mobile store for assistance. The best option is to upgrade your device. I am traveling internationally and must have Wi-Fi to call to US for free. The best option would be to upgrade your device. I don’t get service in my basement without Wi-Fi. You can check out all our existing offers for new handsets and great deals. Great news! We have many new smartphone devices for you to choose from. Yes, however it will default to the T-Mobile Network instead of over Wi-Fi. Not using your current device, but you can upgrade to a new device that includes the newer technologies needed to make calls over Wi-Fi version 2.0 or later. No, your device will still use Wi-Fi for data access. When will I lose Wi-Fi Calling functionality?ĭoes this mean my phone doesn’t have Wi-Fi at all? This only impacts older devices and does not impact devices that support Wi-Fi Calling 2.0 or later. To continue to improve the network experience for customers and stay up to date on the latest Voice technology we need to decommission the 1.0 technology. Technology used to make Voice Calls over Wi-Fi has been updated and have made the original 1.0 version from 2015 obsolete. This only impacts older devices that does not support Wi-Fi Calling version 2.0 or later. This does not impact data access over Wi-Fi. Wi-Fi Calling on phones that use Wi-Fi Calling version 1.0 will no longer work after this date. The original version 1.0 of Wi-Fi Calling from 2015 is no longer supported in the industry and will be disabled, on May 26, 2021. Metro Wi-Fi Calling 1.0 Decommissioning FAQsĬan you explain why Wi-Fi Calling 1.0 is getting shut down?